Terms & Conditions
Terms and Conditions of use:
Welcome to benzoenergy.com If you visit our website it means that you automatically accept all these terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements.
Our products are covered by our Limited Lifetime manufacturers defect warranty. Please contact us in the unlikely event you have a failure with one of our products.
Battery products are shipped by United Nations Department of Transportation regulations. Because lithium ion batteries can only be shipped by certified hazmat shippers, We have a zero return policy from the time you place your order.
From time to time we encounter gaps in inventory. Below is information about how we handle items that are on backorder.
Some item's may not be readily available and must prepared at our factory. Within 24 hours after you place your order we will notify you by email if the item is on back order and provide you with the expected ship date. Production delays do happen, We apologize in advance and will do everything to help you get your products as soon as possible.
Benzoenergy.com's products can only be shipped by approved and certified hazmat shippers. We have a zero return policy form the time you place your order. We guarantee our products to be free of manufacturers defects and provide a limited lifetime warranty guaranteeing our products to be free of manufacturer's defects. In the unlikely event you have a failure with our products we will repair or replace the battery if it failed due to a manufacturing defect.
Battery product meet the safety standards required to ship large lithium ion batteries by air. Our products can be shipped by common carriers like FedEx, UPS and DHL either by express or overnight. Because of the issues related to fires with other lithium batteries, Airlines have become increasingly cautious about accepting large Lithium batteries. Rest assured Battery products are safe and non hazardous but must ship within the regulations and safety standards for all types of lithium batteries. Our knowledgeable shipping departments ships thousands of Lithium Ion batteries worldwide every year. We can ship to most countries and work with local agents to provide customs and importation documents. Please contact us if you have any questions about shipping lithium batteries.
As always, Our commitment to excellent customer service is our top priority.
*Additionally please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, pictures, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of Copyright law. We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our company is located in Shenzhen China, and the laws of china shall govern any interpretation of these terms and conditions.